T410s Dead Pixel

Just wanted to know what other people would do if they were in my place...



I got a T410s from the Lenovo outlet to replace my x301 .... when I received it, I had one dead pixel on it.... We did call up Lenovo and they have offered for me to send it to the depot to review, but they mentioned that they have a minimum of 3 dead pixel in order to get a replacement of a screen ...



Has anyone ever sent in a laptop with one dead pixel and gotten it replaced...



I dont see myself noticing it much unless I am watching a video on full screen (it is a green one)



I did various software methods of getting rid of it, and also tried to massage it away, and no luck. ...

Reply 1 : T410s Dead Pixel

Unless its terrible, one pixel shouldnt be too much of concern (tho I havent seen dead pixels in real life in a while), however if its ugly and makes your life uneasy then I would suggest you to call local service and have either tech at your house or take your laptop to service and see whether you can negotiate into new LCD or not

Reply 2 : T410s Dead Pixel

technically you have a stuck subpixel, not a dead pixel.   dead pixels/subpixels are black.



in any case, 3 or more defects is what it takes for a replacement: Lenovo Support - Display (LCD) replacement for defective pixels - ThinkPad

Reply 3 : T410s Dead Pixel

If it's under their return policy window, I would send it back and order another one if it bugs you that much.

Reply 4 : T410s Dead Pixel

Replace it under warranty mate.

Reply 5 : T410s Dead Pixel

The problem is that I bought it from the refurb store and since it is not defective there would be a restocking fee on it....



Otherwise I love the laptop it is starting to grow on me... and I am starting to not miss my x301 as much (I know that is a shocker since I am such a pro x301 person)

Reply 6 : T410s Dead Pixel

Quote:

Originally Posted by princealyy The problem is that I bought it from the refurb store and since it is not defective there would be a restocking fee on it.... Otherwise I love the laptop it is starting to grow on me... and I am starting to not miss my x301 as much (I know that is a shocker since I am such a pro x301 person)

That's what they tell you so you'll keep it. Rule of thumb is if you return it cause you didn't like it i.e. color, it looks too wide or some dumb reason like it makes your cat sad, most companies including Dell will charge a restocking fee. OTOH if there is a legitimate reason you don't like it you are entitled to a full reimbursement with no restocking fee.



It sounds like that pixel is bothering you and it should if you don't like seeing them. If the CSR says they will charge a restocking fee ask to speak to a supervisor. If you paid via credit card call the credit card company and dispute the charge.

Reply 7 : T410s Dead Pixel

Quote:

Originally Posted by vēer Well, he could say that he works with graphic design or photo or video pro editing and needs perfect screen with no dead pixels and that everythings great with ThinkPad and that he would never buy any other laptop but ThinkPad because TP has all the features he needed over competition but now he got a lemon with bad screen. That might help in getting no restocking fee applied to his case or get him free screen replacement Be polite and explain your situation.

No need for that really. All the OP has to do is to tell them that he won't accept or settle having to work with a screen that has a dead pixel and that he expected more from the ThinkPad brand. And that they need to supply him with a functional notebook with 0 dead or stuck pixels or that he'll return it.

Reply 8 : T410s Dead Pixel

Ok, thats weird, where did my post go ?



I mean, if machine is not in condition one expected and is intended to be used for certain tasks and if this defect his laptop has is not letting him to utilise his laptop the way it was intended, then why not try to negotiate with Lenovo regarding free repair?

Reply 9 : T410s Dead Pixel

Well I got the RMA not because of the pixel. But the wifi card it keeps dropping connection to the wireless router. I really want to keep it since I got a great deal.



The wireless thing is just killing it for me.