My Dell PC turns on and off again

I've got a dell inspiron pc which is just over two years old .
Went to turn it on yesterday and it turns off straight away and it keeps doing it i unplugged. It fom the mains and still the same thing happens. Sounds like a car turning over but not firing up.
Any ideas please ?

Thanks

Reply 1 : My Dell PC turns on and off again

But given so little to work with it sounds like your next call is to Dell to arrange for repair.
Bob

Red brownish spots on the screen?

I just noticed I have 3 red brownish spots on my screen with varying size and irregular shape, 2 as big as a grain of rice, and 1 as big as a pencil(about an inch long). I'm not sure if it is always there, but it only become visible when the screen is on and dark colors are displayed around that area. Most visible when it's displaying pure black.



Does anyone know what causes this issue and how to fix it?

Reply 1 : Red brownish spots on the screen?

Quote:

Originally Posted by Neubeehunhun I just noticed I have 3 red brownish spots on my screen with varying size and irregular shape, 2 as big as a grain of rice, and 1 as big as a pencil(about an inch long). I'm not sure if it is always there, but it only become visible when the screen is on and dark colors are displayed around that area. Most visible when it's displaying pure black. Does anyone know what causes this issue and how to fix it?

A new screen. Could be from heat, pressure, or faulty backlight.

Reply 2 : Red brownish spots on the screen?

Quote:

Originally Posted by Neubeehunhun I just noticed I have 3 red brownish spots on my screen with varying size and irregular shape, 2 as big as a grain of rice, and 1 as big as a pencil(about an inch long). I'm not sure if it is always there, but it only become visible when the screen is on and dark colors are displayed around that area. Most visible when it's displaying pure black. Does anyone know what causes this issue and how to fix it?

yes that sounds like something similar to DK's ideas rather than a dead pixel.

It looks like it is contact Dell time for return/replacement.

Reply 3 : Red brownish spots on the screen?

^ Yup, just so you didn't get what DK and mark said



Contact Dell and get a new screen fitted.

Reply 4 : Red brownish spots on the screen?

This is a replacement I bought to swap out the crappy 720p stock screen.



Not sure if it happened before I got it, or if I accidentally damaged it during swapping, but either way, I'm not going to go through the hassle of replacing it. The spots are there but barely visible without paying close attention.

Reply 5 : Red brownish spots on the screen?

I'm pretty sure LG provides their own warranty on that panel. You'd have to contact them for a replacement if you wanted to get one.

asus g53jw vs asus g53sw

asus g53jw specs



- 15.6 FHD 16:9 LED Backlit Wide screen (1920x1080) Super Clear Glare Type Screen

- Intel Core i7-740QM, 1.73-2.93GHz, (45nm, 6MB L3 cache) - Standard

- nVidia GeForce GTX 460M 1,536MB PCI-Express GDDR5 DX11

- 8,192MB (8GB) DDR3 1333MHz Dual Channel Memory

- Combo Dual Layer SuperMulti 8X DVDRW Drive

- 500GB 7200RPM 16MB Cache Buffer (Serial-ATA II 3GB/s)

- Internal 5-in-1 Card Reader (SD/MMC/MS/MS PRO/ xD-P)

- Internal Bluetooth + EDR

- Built-in 802.11 Wireless B/G/N - Stock Wireless Card

- Built in 2.0 Megapixel Camera

- Sound Blaster Compatible 3D Audio - Included

- Smart Li-ion Battery (8-Cell)

- Windows 7 Home Premium 64-Bit





asus g53sw



same exact specs as listed above but the new 2nd gen intel i7 2630qm



now my question being, is the performance going to be a great enough difference between the two cpu's that i should wait for the sandy bridge?



I don't need the laptop right atm but i would like to make my purchase soon so i can get back to playing my games

Reply 1 : asus g53jw vs asus g53sw

Well im sure this will be moved to the Gaming SubForum soon



lol anyways yes theres a decent difference between say the 740 and 2630, however in terms of gaming* performance, no, youll be bottlenecked by the GPU. Unless you play big RTS games like me (not SCII, something more like SupCom) or something else more CPU demanding, gaming performance should be about the same either way.



Although it seems you arent in immediate need of a laptop so if thats the case you might as well wait for the SW version. The sandy-bridge can hit higher turbo speeds in quad mode, has a clock for clock advantage, and will give better battery life.



Ugh, not sure if ive helped good luck on your choice, cant go wrong either way to be honest.

Reply 2 : asus g53jw vs asus g53sw

If it was me, I would Get the cheaper one. Reason being is that in the future the 460m will be the bottleneck, neither of the Processors will be.



You won't notice much of a difference between the 2 processors with gaming.



SC2 or any other rts will benefit from the faster processor. The increase will be marginal as the gpu won't be able to keep up with the cpu if it ever gets bogged down that far.



Its all about how much your willing to spend.



Edit:

If you don't need one right now maybe wait for the 480m or 485m to come down in price.

Reply 3 : asus g53jw vs asus g53sw

yes, id personally love to the see 480 or 485 come down in price, that being said i dont think they will drop soon enough unless the new nvidias and ati's get launched

Reply 4 : asus g53jw vs asus g53sw

True...



You really can't go wrong with either of them at that price range. battery life should be about the same as their both 45watt. In any case battery will probably be around an hour with both models.

Reply 5 : asus g53jw vs asus g53sw

battery life isnt an issue, i just need something reasonably cheap in 1200-1300 price range i can play sc2 with good fps

Reply 6 : asus g53jw vs asus g53sw

@Scion



They both max at 45watts, that doesnt mean they are always at that.



The sandy uses the 32nm process vs the clarksfield 45nm, and therefore should run cooler and have better battery life, afaik.



And Blizzard (as always) did well to optimize SCII, so unless you play lots of custom games (multiplayer custom, not skirmish) that have rediculous numbers of units, the sandy wont give you a boost in that game. Only bigger, (and far worse cpu optimized lol) rts games like SupCom with 1000s of units or games like DragonAge (I think, Chastity can chime in here if im wrong ) will benefit from the additional CPU power...



I agree with Scion about the "go with the cheaper one" though otherwise youll always be waiting

Reply 7 : asus g53jw vs asus g53sw

i only plan to 1v1 or 2v2, if i did play custom games it would be something more like an aots im not a fan of mass units, if the cpu did become a problem i could upgrade it but my biggest worry is the gtx 460m and how well it will perform over the next few years

Reply 8 : asus g53jw vs asus g53sw

Quote:

Originally Posted by CrappyAlloy @Scion They both max at 45watts, that doesnt mean they are always at that. The sandy uses the 32nm process vs the clarksfield 45nm, and therefore should run cooler and have better battery life, afaik.

ahh agreed, forgot about the 32nm and the the IGP in the CPU so yeah it will probably be better on battery.

Reply 9 : asus g53jw vs asus g53sw

also one last question, is the gpu upgradeable or soldered on the g53jw-a1?

G73JH BIOS fail. dead motherboard?

just got my g73jh last night..but i bricked it and it doesn't turn on anymore.



I checked out how to flash the bios with a usb. since i didn't have one i used an sd card. pressed esc and tried to find it.

couldn't be read. but i saw the easyflash program!



so i did a reboot. made a file on my desktop. and accessed the file through easyflash. erased current bios, installed current bios "successfully", shut down after 2 seconds, then nothing. :| no power. no nothing. took off adapter and battery and did a 10 second hold on the power button. slapped the battery on.



the fans spun! but only for a second. then nothing. again :|



already brought it to the best local service center for asus(in the Philippines). since it was a refurb bought in bestbuy, i let them rechecked if it was still under warranty and it was.



now with the questions.



is there a way to revive my machine? or do i have no other choice but to bring it to a service center? will i have to pay for the motherboard (if it's the motherboard that's broken)? and one thread said that easyflash was the safest of 3 ways to flash a bios. :P i mixed that procedure with the bios that i got from Chastity. and read in another thread that it's okay to access the bios file from the hard drive.



then read on another thread (using my relative's laptop) that it's possible to brick your lappy by doing so.



should've waited and bought a usb. :|



and will the warranty still work even if i bought it from the previous owner? :P



* I may have asked this through other threads and messaged this to moderators ( panic mode.lol) and Budding told me to just make a thread for it.

and if i have a question, should i make a thread for it? or just go ahead and post it in lounges and the thread of that specific laptop? :P

Reply 1 : G73JH BIOS fail. dead motherboard?

Bummer with your new machine.



This is a failed BIOS flash, and there is no way to recover - it has to be reset by Asus tech support ... call and set up RMA or take it to service center.



The problem does not require a motherboard replacement, just a BIOS reset, but has to be done by factory techs.



Post any new question in a new thread, else add it to the correct existing one



Rule to novice users - if it ain't broke, don't fix it. And if you aren't sure of what you're doing, esp when the consequences can be dire, don't try and adapt it or mix the protocols from somewhere else.

Reply 2 : G73JH BIOS fail. dead motherboard?

PATAY. What happened bro? What did the asus tech's in Ph tell you? Are they capable of repairing it?

Reply 3 : G73JH BIOS fail. dead motherboard?

Quote:

Originally Posted by ClearSkies Bummer with your new machine. This is a failed BIOS flash, and there is no way to recover - it has to be reset by Asus tech support ... call and set up RMA or take it to service center. The problem does not require a motherboard replacement, just a BIOS reset, but has to be done by factory techs. Post any new question in a new thread, else add it to the correct existing one Rule to novice users - if it ain't broke, don't fix it. And if you aren't sure of what you're doing, esp when the consequences can be dire, don't try and adapt it or mix the protocols from somewhere else.

Whew! Sent it hours ago. So that means i could get it tomorrow!

Hooray for bios reset!

Lesson learned. but i hope to see the new Asus laptops with the latest drivers and bios and stuff so we don't need to do these things :P



Actually it is kinda broke. I sorta tested how good does it rate on the windows rating benchmark thing. i got BSOD, some cubes things, then it had an error that something failed but recovered. then i scored a very dissapointing 2.0 )

Quote:

Originally Posted by Typecast PATAY. What happened bro? What did the asus tech's in Ph tell you? Are they capable of repairing it?

LOL I told them that i probably broke the motherboard thru bios flashing. They just gave me a pull-out form and to call them on tuesday/wednesday.



I'll definitely give them a ring tomorrow morning that it might need a bios reset.

Reply 4 : G73JH BIOS fail. dead motherboard?

Oh. Goodluck tol. Hope you can play with your beast sooner!

Reply 5 : G73JH BIOS fail. dead motherboard?

Thanks bruh. haha. Oh! and how do you do a bios reset? why do i have to bring it to a service center? maybe i can do it on my own? or is it like a secret forbidden technique that only techninjas do?

Reply 6 : G73JH BIOS fail. dead motherboard?

Quote:

Originally Posted by AsILayDaing Thanks bruh. haha. Oh! and how do you do a bios reset? why do i have to bring it to a service center? maybe i can do it on my own? or is it like a secret forbidden technique that only techninjas do?

Yeah, Maybe it's not that easy to do it or we need a special adapter or something that's why there is no released fix for that. If it was just easy, Maybe Asus would even give us steps to do that because it will save them time and money.

Reply 7 : G73JH BIOS fail. dead motherboard?

Quote:

Originally Posted by Typecast Yeah, Maybe it's not that easy to do it or we need a special adapter or something that's why there is no released fix for that. If it was just easy, Maybe Asus would even give us steps to do that because it will save them time and money.

I was hoping ClearSkies would give an answer but drats! logged off. maybe in a few hours i'd get an answer.

Reply 8 : G73JH BIOS fail. dead motherboard?

Say what now? I think ClearSkies meant a BIOS reflash.



You can reset your BIOS settings by removing the CMOS battery, or poking the reset button.



If you've suffered a bad flash, you probably need ASUS to reflash your BIOS chip, unless you have access to an EEPROM programmer.

Reply 9 : G73JH BIOS fail. dead motherboard?

Answer for what tol?

Samsung SRD-830D 8 channel DVR

I recently had this DVR installed along with some security cameras. I'm getting close to the hard drive capacity (368 GB used out of 499 GB). There are some recorded events that I'd like to save, but I can't find any info in the instruction manual that explains how to copy the events onto a DVD. Can anyone walk me through it? Thanks.

WHITE DOT ISSUE - DLP HLT5676SX - Making Me Pay?

Hi All,

My screen looks like a blizzard only after 3yrs of owning my $1300 DLP. It looks like, reading a thread in this forum, that Samsung was promising to replace a defective chip in these DLP sets, but when I called support, they told me mine is "not on the list" so I have to pay to have it fixed.

Anyone have the full list?

...about to switch to LG for life!

Matt

Reply 1 : WHITE DOT ISSUE - DLP HLT5676SX - Making Me Pay?

mattchinn,

If you have a transaction number, I can request that your case be reviewed.

--HDTech

Reply 2 : WHITE DOT ISSUE - DLP HLT5676SX - Making Me Pay?

Thanks HDTech:

My transaction number is 4007747473

Model Number : HLT5676SX/XAA
Serial Number : AHDZ3CKP702519R

Reply 3 : WHITE DOT ISSUE - DLP HLT5676SX - Making Me Pay?

mattchinn,

Happy to help, although I'm not able to make those decisions or determine which models are or aren't covered. As of a few moments ago, however, I have escalated the case to be reviewed.

--HDTech

Reply 4 : WHITE DOT ISSUE - DLP HLT5676SX - Making Me Pay?

Thanks for escalating!

I know that others who have my model have received the "free fix" for this DMD chip defect

http://www.avsforum.com/avs-vb/showpost.php?p=19676044&postcount=629

Thanks for responding so quickly...

Reply 5 : WHITE DOT ISSUE - DLP HLT5676SX - Making Me Pay?

I recently did a on-line Service Request with details about the white dot issue that I am now having and also included the shadow effect issue that has a class action case already for that which I found out while searching different forums. I did get the automated email with my Ticket Number and I got a call from the repair shop but when I started hearing price quotes I then asked if she has spoken to samsung or heard anything from them about the issue and it being covered and she said no nothing was said from samsung. Here is my info

Ticket Number: 4007720679
Model Number : HLT5676SX/XAA
Serial Number : AHDZ3CKP403858M

Please help thanks.

Reply 6 : WHITE DOT ISSUE - DLP HLT5676SX - Making Me Pay?

The repair shop in my area (and responsible for my ticket #) called me today and told me that Samsung has been covering 99% of the white dot issues her company is doing. She was trying to call Samsung to get things straightened out for me as well. She said if they don't cover it "we'd be looking at a $500 service call".

Reply 7 : WHITE DOT ISSUE - DLP HLT5676SX - Making Me Pay?

My parents T.V have the EXACT same problem. The T.V was brought from Circuit City around 2007-2008 (they can't quite remember). They said the first white dot appeared around 1 1/2 years ago, and new ones been emerging ever since. I don't live near my parents, and when I came to visit I was shocked at how horrible the T.V looked! My parents are older, and they can't speak English so they didn't know who to call about the problem. So I called an repair guy and told him the problems I was having, and immediately he asked if I had an Samsung DLP. He then went on to tell me that he been getting a lot of calls about over the past years and that Samsung had an recall on it, and to call Samsung about it.

I called Samsung, they took my model and S/N and then told me that it was NOT covered. She told me that however it might be added later on, because they been adding other models as well. I asked how would I know if they added my model, and she said if it was not registered then I would have to call them every now and then.

This is ridiculous. I know I don't have time to call them all the time, and I'm sure others will agree. What exactly is the problem that they have to wait slowly to add other models? I have looked online and seen NUMEROUS people having the same problem with the same T.V. Even the HL-T5076S and HL-T5676S was accepted, but my HL-T6176S was not. What is the difference in these T.Vs? Aren't they the same with the exception of one being bigger than the other?

I am absolutely shocked at Samsung's lack of responsibility, and now I question the quality of their products. I don't even want to get started on how many times my parents had to change their lamps despite the fact that they rarely watch T.V.

If anyone else has or know someone who has an HL-T6176S, and did qualify for the free repair please let me know. Thank you very much.

Model Number : HL-T6176S
Serial Number : B32T3CKP801135J
Ticket Number: Is that something the call representative is supposed to give you? I called but there was no "ticket number" given to me.

Reply 8 : WHITE DOT ISSUE - DLP HLT5676SX - Making Me Pay?

Is there someone else I can talk to about this problem? Like upper management, or anyone who has the power to make decisions? Any info about this problem is welcomed. Please and thank you.

Reply 9 : WHITE DOT ISSUE - DLP HLT5676SX - Making Me Pay?

Just wondering if you have heard anything on this problem or if has been escalated to be on the list to have Samsung fix this problem for free? I too have the same problem. It seems like all the other models but mine are getting fixed for nothing! This sucks!

Reply 10 : WHITE DOT ISSUE - DLP HLT5676SX - Making Me Pay?

fritzers17,

I'm sorry to hear that you're having a problem with your DLP.

If you have a transaction number from a previous call to the Samsung customer service center, if you would post it here (or more immediately, in a new thread) and I'll be happy to escalate it and have a manager review your case.

--HDTech

Reply 11 : WHITE DOT ISSUE - DLP HLT5676SX - Making Me Pay?

Well my local electronics service center (that was assigned based on my ticket) called and told me THEY were escalating my ticket too as they said they have been fixing these left and right and that Samsung IS covering it for this issue.

They ordered the new chip, it came in within three days, they came out and installed it in less than 20mins. FIXED.

Thank you Samsung_HD_Tech and my local service center!

..now to get my 3D working on this set now! A whole different story...
http://www.avsforum.com/avs-vb/showthread.php?p=19106932

Reply 12 : WHITE DOT ISSUE - DLP HLT5676SX - Making Me Pay?

My local tv repair shop told me good news as well saying samsung is gonna cover my white dot issue. And that link you posted about the 3D is the forum that helped get my 3D setup and running with the 3DA1 adapter and DLP Link glasses by Xpand from ebay and loving it ever since. Reading through it may look overwhelming but its really not and if your computer savy then your gonna do just fine good luck.

Reply 13 : WHITE DOT ISSUE - DLP HLT5676SX - Making Me Pay?

Samsung TECH

My DLP has the white dots all over the screen. Below is my information.

Transaction 4007926094
Model HLT5076SX/XAA
Serial AHFM3CMP503936H

Reply 14 : WHITE DOT ISSUE - DLP HLT5676SX - Making Me Pay?

raydia,

I have a lot of posts this week, so I apologize for being backed up and not responding sooner. I've escalated your service issue for review as of this evening, and they usually take a few days to review them.

Keep me posted.

--HDTech

Reply 15 : WHITE DOT ISSUE - DLP HLT5676SX - Making Me Pay?

Hi HDTech,

I have the same issue that mattchinn and others have described. When I called support they informed me that mine too was "not on the list". I don't know what a transaction number is but here are my model # and serial #:

Model Number: HLT5676SX/XAA
Serial Number: AHDZ3CKP504525A

Please help!!

Thanks...

Reply 16 : WHITE DOT ISSUE - DLP HLT5676SX - Making Me Pay?

Thanks Proffitt here is the info...

Ticket number: 4008016995
Country: USA

Reply 17 : WHITE DOT ISSUE - DLP HLT5676SX - Making Me Pay?

stevert3,

I'm sorry to hear that you're having this issue with your TV.

I've escalated the situation to one of the managers for them to review as of this evening. Thanks for posting your transaction number.

--HDTech

Reply 18 : WHITE DOT ISSUE - DLP HLT5676SX - Making Me Pay?

stevert3,

I was informed that service was not denied.

Try calling 800-SAMSUNG with your transaction number and inquire which repair facility you're assigned to. They may be able to have the service center contact you, or maybe even give you the contact information for the service center.

Sorry for the confusion, but keep me posted and I'll see if we can get this set up for you.

--HDTech

Reply 19 : WHITE DOT ISSUE - DLP HLT5676SX - Making Me Pay?

Same unit and problem is just starting
Model HLT5676SX/XAA
3years and 1 month since purchase
white dots started appearing this weekend. I called Samsung this AM and was told the unit is not covered.Any suggestions as to the next course os action

Reply 20 : WHITE DOT ISSUE - DLP HLT5676SX - Making Me Pay?

Samsung DID cover mine. You may want to get a ticket going and see who your local service center is and see if THEY can escalate the ticket. If not, call back and ask to speak to a customer service rep manager and tell them about this thread and others online where all the TVs in this HLT series are affected and are being fixed at no charge.

Reply 21 : WHITE DOT ISSUE - DLP HLT5676SX - Making Me Pay?

Service ticket started. I called ECR and the rep there led me to belive that Samsung would cover the repair. I'll keep updating

Reply 22 : WHITE DOT ISSUE - DLP HLT5676SX - Making Me Pay?

Latest update
Service tech called yesterday and said if it was a DMD board Samsung was going to cover it.Right now the replacement boards are back ordered(due to demand). I'll update after repair
Allan

Reply 23 : WHITE DOT ISSUE - DLP HLT5676SX - Making Me Pay?

Still waiting on my local factory service tech,tentative date is March 3rd. Samsung has called everyday since Sunday wanting updates.

Reply 24 : WHITE DOT ISSUE - DLP HLT5676SX - Making Me Pay?

I have a HLT5076SX/XAA with white dots issue and this is the chat i had with a rep. I'ved opened up two service requests, awaiting for the second. The first service request, i was told to pay it off my own pocket, i respectfully denied that service. Now someone had the same model received the one time replacement of the DMD chip, what channels did you go through? I called various times with the same results, "your model is not on the list." I'll be waiting for the phone call like everybody else didn't get, and I will go on from there.

Model: HLT5076SX/XAA
SERIAL: AHFM3CMP601337W
TICKET: 4007953490



Please wait for a Samsung Agent to respond.

You are now chatting with 'David'

David: Hi, thanks for reaching out to Samsung tech support. How can I help you today?

Visitor: Good evening David

David: Very good morning.

Visitor: My name's Jason and i have a 50in DLP with white dots issue

David: Could you please give me the model number of the unit?

David: You can find the model number on the back of the unit on a white label.

Visitor: HLT5076S

David: Thank you for the information.

David: Does this happen on all inputs (like DVD and Cable box)?

Visitor: all sources

David: Please open the Menu and check if you see any white dots on the Menu also.

Visitor: I've looked into CNET website with other owners of various DLP tvs with the same problems.

David: I am sorry to inform you that, we do not have control on third party websites.

Visitor: yes

David: However I am ready to address your concern.

David: Would you mind holding a few minutes while I gather the required information on your request?

Visitor: would you need the serial also, that could pin point the exact parts in the unit

David: No, I do not need the serial number.

David: Please double check the model number once again.

Visitor: HLT5076S

Visitor: HLT5076SX/XAA

David: Thanks for the confirmation.

David: Now we can try the power reset option to check the cause of the issue.

David: Please unplug the unit and press the power button for 30 seconds when the unit is turned off.

David: Once you are done with the above step, please turn on the unit to check the status of the issue.

Visitor: standby

David: Sure, I will wait.

Visitor: still there

David: It appears that something else inside the unit might be causing the problem. The unit needs to be examined by an authorized service technician to get it serviced to fix the issue.

David: As we have done all the possible troubleshooting steps, a physical diagnosis is necessary to determine the exact defective part on your device.

David: For these kind of issues, we recommend you file a service request on this issue, while filing online service request you'll get complete information about the nearest service center details, so you can contact the service center to arrange a in home service for your unit.

David: Shall I provide you with the link to file an online service request?

Visitor: i've already done that and have the service number twice

David: Okay. if you already filed the service request, please wait for an E-mail from our service center.

David: You will get the complete information about the service in this E-mail.

Visitor: People with the same model tvs are getting their DMD chips replaced without charge even after the warranty have expired, but when i call i have to pay off my own pocket to about a third of the cost of the tv

David: No, this is not an effected model.

David: So you can not get a free service for this unit.

Visitor: the tv is not the problem, the faulty DMD chip in the motherboard are causing these white dots

Visitor: Do you have an Executive service center number i can call?

Visitor: my tv is less than 3 years old, what is the lifespan of Samsung dlp's?

David: I will understand your point.

David: Did you register the unit online?

Visitor: yes sir i did

David: Now I am filing a complint on your request, so our Customer Executive Relations Department agent will call you back to address your concern.

David: As this is the technical support, we can only give a few basic troubleshooting steps to resolve the issues of the units, however our Customer Executive Relations Department is highest department who can take needful actions in this regard.

Visitor: thank you David

David: You're welcome.

David: So please wait unitl you get the call from our Customer Executive Relations Department, I hope the issue will be resolved as soon as possible.

David: Is there anything else that I can assist you with?

Visitor: that's all i have

Reply 25 : WHITE DOT ISSUE - DLP HLT5676SX - Making Me Pay?

Samsung rep came and fixed my TV at no charge. Got a call from Executive level customer service approving for a rep to come and verify that i have the white dots issue. Rep ordered the part and took 5 days to get here. Now it is like new. My model was not on the list, but ask the customer rep to attach a complaint on your trouble ticket. Understand customer rep has only the basic knowledge in troubleshooting, but don't get frustrated with them for the lack of training. Samsung has a great product and the customer service do the best they are able to do. Good luck to everyone.

Reply 26 : WHITE DOT ISSUE - DLP HLT5676SX - Making Me Pay?

Repaired yesterday
Thanks Samsung !!!

Problem with Speedstep on Laptop - Lenovo L412

Hey guys, I own a Lenovo L412, just purchased two weeks ago, with an i-3 370m processor. Initially, the laptop was installed with W7 Pro 32bit, and speedstep worked perfectly fine, where when the load was high, it would show 2.4MHz running, and if low power around 796MHz, it would range between there. However, I wanted an upgrade to Pro 64bit, so I did a clean install, installed all the normal Windows Updates, and now speedstep does not seem to be working, it is always kept at a constan 2.4MHz, running at the top frequency. I have All Meter CPU and CPUZ for monitoring, this has been going on since I did the full reinstall of the OS. I have made changes to the BIOS, and nothing gets the Speedstep to work. I have tried all power plans, even changing the advanced setting, multiple things with battery in and on AC, no avail. What can I do? I mean it shows no problems yet, but I find it a problem, when constantly running at full 2.4MHz. In CPUZ, the Bus Speed shows 133.0MHz w/ Multiplier being 18.



I fresh installed from a digital download copy, and used the MS Store program to make a bootable USB.



Here is a screen shot of what I am talking about:



ImageShack - Online Photo and Video Hosting



It always stays at that frequency, not changing no matter what power plan I use.



Power Efficiency Diagnostics Report



Computer Name USER28-PC

Scan Time 2011-03-15T04:28:16Z

Scan Duration 60 seconds

System Manufacturer LENOVO

System Product Name 4403CTO

BIOS Date 01/11/2011

BIOS Version 81ET49WW (1.25 )

OS Build 7600

Platform Role PlatformRoleMobile

Plugged In true

Process Count 70

Thread Count 777

Report GUID {37795432-21a8-49c4-84fc-a882e6553636}



Analysis Results

Errors

USB Suspend:USB Device not Entering Suspend

The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.

Device Name Generic USB Hub

Host Controller ID PCIVEN_8086&DEV_3B3C

Host Controller Location PCI bus 0, device 26, function 0

Device ID USBVID_8087&PID_0020

Port Path 1



USB Suspend:USB Device not Entering Suspend

The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.

Device Name USB Root Hub

Host Controller ID PCIVEN_8086&DEV_3B3C

Host Controller Location PCI bus 0, device 26, function 0

Device ID USBVID_8086&PID_3B3C

Port Path



USB Suspend:USB Device not Entering Suspend

The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.

Device Name USB Mass Storage Device

Host Controller ID PCIVEN_8086&DEV_3B3C

Host Controller Location PCI bus 0, device 26, function 0

Device ID USBVID_0718&PID_0638

Port Path 1,1



Platform Power Management Capabilitiesrocessor Performance or Throttle State Domain Member Count Incorrect

There is a problem with the number of processors defined as members of a processor performance or throttle state domain. Installing the latest system firmware (BIOS) may resolve this issue.

Domain ID 0

Expected Member Count 128

Actual Member Count 4



Warnings

Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)

The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.

CPU Utilizationrocessor utilization is moderate

The average processor utilization during the trace was moderate. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.

Average Utilization (%) 3.93



CPU Utilization:Individual process with significant processor utilization.

This process is responsible for a significant portion of the total processor utilization recorded during the trace.

Process Name svchost.exe

PID 3812

Average Utilization (%) 1.41

Module Average Module Utilization (%)

DeviceHarddiskVolume2ProgramDataMicrosoftWind ows DefenderDefinition Updates{B4C7BF26-0AD9-480F-A296-7BECE1C7A73E}mpengine.dll 1.26

DeviceHarddiskVolume2WindowsSystem32
tdll.dll 0.04

SystemRootsystem32
toskrnl.exe 0.04



CPU Utilization:Individual process with significant processor utilization.

This process is responsible for a significant portion of the total processor utilization recorded during the trace.

Process Name sidebar.exe

PID 2768

Average Utilization (%) 1.23

Module Average Module Utilization (%)

DeviceHarddiskVolume2WindowsSystem32jscript.d ll 0.25

DeviceHarddiskVolume2WindowsSystem32mshtml.dl l 0.24

DeviceHarddiskVolume2Windowswinsxsamd64_micro soft.windows.gdiplus_6595b64144ccf1df_1.1.7600.163 85_none_2b4f45e87195fcc4GdiPlus.dll 0.17



Information

Platform Timer Resolutionlatform Timer Resolution

The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.

Current Timer Resolution (100ns units) 156000



Power Policy:Active Power Plan

The current power plan in use

Plan Name OEM Balanced

Plan GUID {381b4222-f694-41f0-9685-ff5bb260df2e}



Power Policyower Plan Personality (On Battery)

The personality of the current power plan when the system is on battery power.

Personality Balanced



Power Policy:Video Quality (On Battery)

Enables Windows Media Player to optimize for quality or power savings when playing video.

Quality Mode Balance Video Quality and Power Savings



Power Policyower Plan Personality (Plugged In)

The personality of the current power plan when the system is plugged in.

Personality Balanced



Power Policy:Video quality (Plugged In)

Enables Windows Media Player to optimize for quality or power savings when playing video.

Quality Mode Optimize for Video Quality



System Availability Requests:Analysis Success

Analysis was successful. No energy efficiency problems were found. No information was returned.

Battery:Analysis Success

Analysis was successful. No energy efficiency problems were found. No information was returned.

Platform Power Management Capabilities:Supported Sleep States

Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.

S1 Sleep Supported false

S2 Sleep Supported false

S3 Sleep Supported true

S4 Sleep Supported true



Platform Power Management Capabilities:Adaptive Display Brightness is supported.

This computer enables Windows to automatically control the brightness of the integrated display.

Platform Power Management Capabilitiesrocessor Power Management Capabilities

Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group 0

Index 0

Idle (C) State Count 2

Performance (P) State Count 12

Throttle (T) State Count 8



Platform Power Management Capabilitiesrocessor Power Management Capabilities

Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group 0

Index 1

Idle (C) State Count 2

Performance (P) State Count 12

Throttle (T) State Count 8



Platform Power Management Capabilitiesrocessor Power Management Capabilities

Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group 0

Index 2

Idle (C) State Count 2

Performance (P) State Count 12

Throttle (T) State Count 8



Platform Power Management Capabilitiesrocessor Power Management Capabilities

Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group 0

Index 3

Idle (C) State Count 2

Performance (P) State Count 12

Throttle (T) State Count 8



I have already contacted Lenovo, and they say that I would need to purchase their "Lenovo Upgrade Discs", is there anyway for me to do it without a hitch like this, without having to shell out $60-70? Or anyway to fix this issue?

Reply 1 : Problem with Speedstep on Laptop - Lenovo L412

Did you already download and install the Power Management driver? If you already have, then try re-install them over what is currently installed.